Remember, It's Just A GameWe at Vernon Downs Casino and Hotel have a moral, social, and business responsibility to promote responsible gaming and to strictly enforce the minimum legal wagering age. All employees at Vernon Downs Casino and Hotel are trained to recognize and respond appropriately when a guest gaming problem becomes apparent.
If you feel that you have a gaming problem and need assistance, we can help. Our voluntary self-exclusion program is available on property and further assistance is available from the New York Council on Problem Gambling, which can be reached at 1-877-8HOPE-NY, or by visiting their website.
VERNON DOWNS CASINO AND HOTEL SELF EXCLUSION PROGRAM
WHAT IS THE SELF-EXCLUSION PROGRAM?The program was established to allow people who may have a gambling problem to voluntarily exclude themselves from wagering activities at Vernon Downs Casino and Hotel and all video gaming (lottery) facilities in New York State.
HOW DO I GET PLACED ON THE SELF-EXCLUSION LIST?You may obtain information and an application form by using one of the following methods:
- Click here for a self exclusion form
- Visit Vernon Downs Casino and Hotel and request to speak with the Manager On Duty and Security Supervisor
You must complete the form in its entirety and provide identification that includes your signature and either a photograph or physical description of yourself. When you file the form, you will be photographed. That photo and other identifying information will be displayed to employees in non-public areas to assist with enforcement of your request.
CAN I JUST MAIL BACK THE COMPLETED FORM?
Yes. If you send it via mail, you must include a picture of yourself and have a Notary Public sign the form attesting that the picture of the person included and the signature on the form is yours. Please click here for the self exclusion form. It should then be mailed to:
Director of Security
P.O. Box 509
Nichols, NY 13812
WHAT HAPPENS IF I GO TO VERNON DOWNS CASINO AND HOTEL AND PLAY?
After you are placed on the self-exclusion list, property personnel may refuse to accept your wagers or ask you to leave the gaming area. If you do gamble, you would be unable to collect any winnings or recover any losses. Additionally, you will not be able to receive complimentary goods or services or participate in promotional offerings.
HOW LONG WILL I BE ON THE SELF-EXCLUSION LIST?
That is up to you. When you request self-exclusion, you will choose whether you want to be excluded for a minimum of one year, three years or five years. If you choose the one year or five year option, you must remain on the list for at least that length of time. After that time expires, you may ask to be removed.
FOR MORE INFORMATION
For more information on the process, please call Vernon Downs Casino and Hotel security department at 1-877-88-VERNON ext. 3601
For more information on problem gaming contact the following groups:
VERNON DOWNS CASINO & HOTEL
4229 Stuhlman Rd
Vernon, New York 13476
PHONE: 1-877-88-VERNON (1-877-888-3766)
Sunday - Thursday: 9am - 2am • Friday & Saturday: 9am - 3am
YOUR CLUB HOURS
Sunday - Thursday: 9am-12am • Friday & Saturday: 9am - 2:45pm
NY LOTTERY CUSTOMER SERVICE CENTER
Monday - Saturday: 9am -10pm • Sunday: Noon - 10pm
Vernon Downs Casino & Hotel is 100% Smoke Free!
Vernon Downs Hotel is AAA Approved
Gambling problem? Please call the 24-hour toll free help line
1-877-8-HOPE-NY or visit the NY Council on Problem Gambling.
24 hour problem gambling hotline 1-877-8HOPE-NY