Vernon Downs Logo 2019
Contact Us Hero Shot

Get in Touch with Us

Thanks for visiting the Vernon Downs Casino Hotel website. If you have and questions or comments, feel free to give us a call, email us, or send us a message using the form below.

AAA Approved Logo
New York Gaming Association Logo
International Brotherhood of Electrical Workers Logo
International Brotherhood of Teamsters Logo
Rochester Regional Joint Board Logo
I Love NY Logo

Get Social

Instagram
RSS

Contact Info

Hours

Casino:
TEMPORARILY CLOSED

Rewards Club:
TEMPORARILY CLOSED

NY Lottery Customer Service Center:
TEMPORARILY CLOSED

Info

Menu
X
BE PART OF OUR SPECIAL EVENT!

VERNON DOWNS REMAINS TEMPORARILY CLOSED. As we await approval to reopen our casino, we continue to follow all guidance from the proper authorities regarding COVID-19, including the governor’s office, New York State Gaming Commission and the Centers for Disease Control and Prevention (CDC)

Here are some of the added protections that we have put in place:

  • Prior to returning to work, all employees will have to pass a COVID-19 antibody test administered by a health professional.
  • Prior to returning to work, all employees will receive training on COVID-19 safety and sanitation protocols.
  • All employees will be instructed, at minimum, to wash their hands every 20 minutes, or use sanitizer when a sink is not available.
  • Our employees and guests will be given a non-invasive temperature check before entering the facility.
  • Our employees and guests will be required to wear appropriate face-coverings while in the facility.
  • Social distancing will be enforced across the property.
  • We have placed hand sanitizer stations throughout the property, especially in high visibility areas.
  • We use cleaning products and protocols that are approved for use against viruses, bacteria and other pathogens, and have engaged a top-tier sanitation consultancy to help implement best practices. This includes the addition of Electrostatic Disinfection Sprayers.
  • We have increased the frequency of cleaning high-touch surfaces in public areas across our property including casino, hotel, restaurants and bars, spa, fitness center, pool area, public restrooms, hotel rooms, elevators, as well as frequently touched areas on the casino floor.
  • Plexiglass barriers/shields have been installed at the Cage windows, Mutuels windows, Simulcast windows, Vernon Rewards® Players Club booth, and the Hotel front desk.
  • We have upgraded our HVAC systems. We employ an Air Plasma Generator and Ultra Violet duct system to reduce microorganisms and pollutants by 99+%. Additionally, we upgraded our air filtration system to MERV 13 per the governor’s direction.

    • We appreciate your continued support. We are committed to implementing recommendations from the health authorities to give you peace of mind as you visit our properties now and in the future. The health and safety of our guests and employees will always be our most important consideration, especially during these challenging times.

In the midst of growing concerns regarding Coronavirus (COVID-19) we want to inform you of what Vernon Downs Casino Hotel is doing to maintain a clean and healthy environment for our guests and team members. We continue to actively monitor developments and guidance from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to ensure that we are taking the most comprehensive actions.

Here are some of the added protections that we have put in place:

  • Our employees are required to wash their hands often, and we encourage all our guests to do so as well. It is recommended that hands be vigorously washed with soap and water for at least 20 seconds.
  • We have placed hand sanitizer dispensers throughout the property, especially in high-visibility areas. We are also increasing our reserves of hand sanitizer for use over an extended period.
  • We have increased the frequency of cleaning high-touch surfaces in public areas across our property including casino, hotel, restaurants and bars, spa, fitness center, pool area, public restrooms, hotel rooms, elevators, as well as frequently touched areas on the casino floor.
  • If an employee appears to be suffering from flu-like symptoms, they will be asked to promptly seek appropriate medical attention and to remain at home until they are free of symptoms.
  • We are encouraging guests who are ill to seek appropriate medical attention, and to avoid public exposure as much as possible.

For additional information about COVID-19, please read the latest report from the Centers for Disease Control at www.cdc.gov, or your local health department website.

We appreciate your continued business and loyalty. We are committed to implementing recommendations from the health authorities to give you peace of mind as you visit our properties now and in the future. The health and safety of our guests and employees will always be our most important consideration, especially during these challenging times.

Vernon Downs Casino Hotel is OPEN!
- For your safety, certain occupancy restrictions apply.
Vernon Downs logo on black

Attention ladies and gentleman, Vernon Downs Casino Hotel is Open* with the following exceptions:

  • The Live Entertainment in Ring Eyed Pete’s is canceled until further notice.
  • Champion’s Buffet is closed until further notice.
  • The Wedding Expo on April 5th has been cancelled.

All other areas are fully operational.

Please contact us if you have any questions.

*For your safety, certain occupancy restrictions apply.

In the midst of growing concerns regarding Coronavirus (COVID-19) we want to inform you of what Vernon Downs Casino Hotel is doing to maintain a clean and healthy environment for our guests and team members. We continue to actively monitor developments and guidance from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to ensure that we are taking the most comprehensive actions.

Here are some of the added protections that we have put in place:

  • Our employees are required to wash their hands often, and we encourage all our guests to do so as well. It is recommended that hands be vigorously washed with soap and water for at least 20 seconds.
  • We have placed hand sanitizer dispensers throughout the property, especially in high-visibility areas. We are also increasing our reserves of hand sanitizer for use over an extended period.
  • We have increased the frequency of cleaning high-touch surfaces in public areas across our property including casino, hotel, restaurants and bars, spa, fitness center, pool area, public restrooms, hotel rooms, elevators, as well as frequently touched areas on the casino floor.
  • If an employee appears to be suffering from flu-like symptoms, they will be asked to promptly seek appropriate medical attention and to remain at home until they are free of symptoms.
  • We are encouraging guests who are ill to seek appropriate medical attention, and to avoid public exposure as much as possible.

For additional information about COVID-19, please read the latest report from the Centers for Disease Control at www.cdc.gov, or your local health department website.

We appreciate your continued business and loyalty. We are committed to implementing recommendations from the health authorities to give you peace of mind as you visit our properties now and in the future. The health and safety of our guests and employees will always be our most important consideration, especially during these challenging times.

The Vernon Downs Casino Hotel Management stand with all those directly and indirectly affected by Coronavirus (COVID-19), as communities get ready to face unprecedented challenges and difficult decisions. We have been closely monitoring the news of Coronavirus as reported by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Our highest priority is the safety and health of our patrons, employees, and community. That being said, we have temporarily closed by order of the governor, and have suspended all property operations. We feel this is best step for the safety of our community. If you have questions, we have put together a Temporarily Suspended FAQ.

During this closure period, we will do our absolute best to keep the public updated and answer your questions via our Website and Facebook Pages. If we should decide to open sooner, or feel it is necessary to extend this temporary suspension, we will update them as soon as possible.

As we prepare and navigate through this uncertain time, we will continue to follow guidance from the CDC, WHO, and other medical and government authorities. We also encourage people to follow guidance from the CDC and the WHO, as there is a lot we can do to help prevent the spread of this virus. We will continue to support any efforts that will protect the health and well-being of our communities.

We want to thank all our patrons, followers and employees for your patience and understanding during this difficult time. Please continue to stay safe, and we look forward to seeing you all soon.

The Vernon Downs Casino Hotel Management stand with all those directly and indirectly affected by Coronavirus (COVID-19), as communities get ready to face unprecedented challenges and difficult decisions. We have been closely monitoring the news of Coronavirus as reported by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Our highest priority is the safety and health of our patrons, employees, and community. That being said, we have temporarily closed by order of the governor, and have suspended all property operations. We feel this is best step for the safety of our community. If you have questions, we have put together a Temporarily Suspended FAQ.

During this closure period, we will do our absolute best to keep the public updated and answer your questions via our Website and Facebook Pages. If we should decide to open sooner, or feel it is necessary to extend this temporary suspension, we will update them as soon as possible.

As we prepare and navigate through this uncertain time, we will continue to follow guidance from the CDC, WHO, and other medical and government authorities. We also encourage people to follow guidance from the CDC and the WHO, as there is a lot we can do to help prevent the spread of this virus. We will continue to support any efforts that will protect the health and well-being of our communities.

We want to thank all our patrons, followers and employees for your patience and understanding during this difficult time. Please continue to stay safe, and we look forward to seeing you all soon.